The Platinum Rule

At Hammack & Bales Financial Group we follow one rule and one rule only – The Platinum Rule:

“WE TREAT OUR CLIENTS AS THEY WISH TO BE TREATED.”

We are 100% focused on you, which means we will learn everything about you in order to properly serve you and all of your family's financial needs. We invest in you and your needs, before asking you to invest with us.

Our service promise to you is:

• TRUST – We work to earn your trust from your very first interaction with us, and then through
  everything we do for you.
  
• HIGHLY RESPONSIVE - Immediate recognition of and response to your calls and inquiries.
  
• PERSONAL – Our communications with you are customized and thoughtful. We give you our personal
  cell phone numbers so you can contact us at any time (no “gate-keepers” will separate you from us).
  You will not receive generic information from us as everything we do is catered to your needs.
  
• EMPATHETIC - Deep understanding of your feelings and concerns.
  
• CONSISTENT - Every interaction with us will be met with the highest standard of care.
  
• COMPLETE – Non-negotiable follow up and follow through; all commitments and obligations pursued to conclusion.